Independent business systems support that removes burden, adds structure and helps teams move forward
I help SMEs improve finance, operations, ERP and connected systems through practical, independent support.
This includes Fractional IT Manager and Fractional IT Director style support where a business needs experienced oversight without the cost or commitment of a full-time hire. It is particularly valuable when an owner, finance lead or operations lead is carrying systems responsibility without the time, capacity or background to do it properly.
Many engagements start with a focused Half-Day Audit in one visible problem area, to test the process, build context and demonstrate practical value quickly before deciding what wider support is needed.
Are these the problems you are dealing with?
If any of these sound familiar, the issue is usually bigger than one isolated software problem and needs a practical view across process, systems and responsibilities.
Your ERP works, but the processes around it do not
Manual workarounds, spreadsheets and disconnected steps are filling the gaps, creating wasted effort and avoidable errors.
Reporting exists, but no one fully trusts it
People spend too long extracting, checking and reconciling data before decisions can be made.
Operational bottlenecks keep resurfacing
The same issues keep returning in order processing, stock control, purchasing, fulfilment or customer service.
Projects or upgrades are drifting
There is activity, but not enough clarity, ownership or practical progress.
Your reseller supports the system, but not always the wider business process
You need someone focused on how the whole operation works, not just the software ticket.
Too much systems responsibility sits with the wrong person internally
An MD, FD, Ops lead or another senior person is often carrying systems responsibility on top of their actual role. Fractional support can remove that burden and add the right structure.
What I help businesses achieve
The focus is on improving how the business runs, reducing pressure on internal teams and giving clearer direction on what to do next.
What I offer differently to Vendor/Reseller Relationships
Independent support that gives customers more time, continuity and joined-up thinking across the whole systems landscape.
Time to understand. Experienced support with time to listen, challenge and understand your business properly, not support spread thinly across hundreds of customers.
Personal continuity. You know who you are dealing with. One trusted point of contact builds a deep understanding of your people, priorities and history.
Beyond the ERP. Helping you get more from your existing systems, while utilising the connected tools, processes and handoffs around them.
Across third parties. Help working with resellers, vendors, developers, integration partners such as couriers, EDI or e-commerce providers, other partners connected to your business systems, and infrastructure partners.
Plain-English guidance. Take the burden away from dealing with technical suppliers. Translate issues and options into practical business language, while relaying what your needs are back in a language suppliers understand.
Impartial advice. To be able to provide non-biased advice, which does not have to align with a vendor or reseller strategy, processes or structure.
Examples of where I have helped
Food Manufacturer & Distributor
Supported ERP and process evolution from day one through growth and acquisitions, adding planning, cost control and reporting improvements along the way.
Professional Services Portfolio
Long-standing relationships across service businesses, combining finance platforms, reporting, controls, integration and bespoke systems where needed.
Car & Caravan Accessories Distributor
Enabled retail and eCommerce expansion without equivalent headcount growth by improving integrations, fulfilment and warehouse process.
Know where the pain is, but not the best place to begin?
Start with an email enquiry and outline the issue. If appropriate, we can discuss a focused Half-Day Audit as the first step.
Email Info@djpbs.co.uk