Systems Support for:
SMEs
Where more personal, in-depth support is required to complement any Reseller or Vendor relationships.
Fractionals
Where in-depth systems help is required, to help make any engagements a success. For CFO, CTO, CIOs etc.
Accountants
Where clients need help with business systems, to work together for the success of the customer.
Resellers or Vendors
Work together on projects and customer success where it’s identified that the customer needs more internal support.
About
I am David Pullan, and I have spent 26 years working in the Sage ecosystem, mainly around Sage 200, helping businesses improve the way their systems support finance, operations, and growth. I founded DJP Business Solutions to follow my passion in building trusted relationships with clients, understanding their needs in depth, and providing practical support that helps them achieve their goals. As service providers grow, it can become harder for them to deliver the close, personal support that some businesses need.
DJP Business Solutions is designed to complement existing reseller and vendor relationships by filling that gap, by providing experienced system support, you might get from a IT Systems Manager, but without the cost or commitment of employing someone full-time, and that can be made available when you need it, whether that is part-time or short-term to maybe drive identified improvements or help deliver an individual project. While also looking beyond the ERP system to the surrounding processes, connected systems, and third-party relationships that are equally important to success.
Our key aims are:
We build long-term relationships by providing flexible, trusted support that aligns internal teams, resellers, vendors, and third parties around shared business goals.
We take time to understand how your business works, where systems and processes can be improved, and where new ideas can add real value. Our focus is on helping you:
- reduce manual work, inefficiency, and process gaps
- improve visibility, reporting, and decision-making
- support growth in a controlled way, without increasing headcount unnecessarily
- strengthen finance, operational, and surrounding business systems
- get more value from Sage 200 and apply that experience across other ERP platforms.
- make practical use of AI, Microsoft 365, and other connected systems
- stabilise projects that are delayed, drifting, or under pressure
- deliver measurable ROI through time savings, cost reduction, stronger control, and better margin visibility
We also can act as an independent business systems sounding board, giving practical, commercially grounded advice without vendor bias, and introducing trusted specialist partners where needed.
Core Services
Part-time Fractional Support
- Offer regular advice at a board or management team level.
- IT Systems Manager – manage the support required for systems as a first port of contact, working with vendors or resellers.
- Help over a short or long-term period, work as part of the team to build strategies to get the best from the ERP and surrounding systems
Business Systems Review
- Review finance and operation processes, reporting and system controls, identifying gaps, inefficiencies and risk areas within ERP and surrounding systems.
- Support improvements in a practical roadmap with clear ROI.
Project Delivery Support
- Help Project Manage and stabilise failing Upgrades, Implementations, other developments etc.
- Aligning internal teams with Vendor/Reseller.
- Scope and specify bespoke enhancements and integrations, and support delivery.
- Other business changes, such as acquisitions or new ventures, for improved profit.
AI Adoption and Microsoft 365 Optimisation
- Introduce AI safely and drive adoption with measurable benefits
- Integrate AI with ERP systems, even where not readily available from the vendor.
- Review and optimise Microsoft 365 usage to improve efficiency, control, and consistency
- Deploy Power Platform solutions for automation, applications, and business intelligence
IT Security and Continuity
- Testing for how secure your systems are
- Cyber Essentials certification
- Dark Web monitoring
Why Choose Us
Experience across many levels
26+ years delivering ERP and business systems change in SMEs. Largely within the Sage ecosystem
Deep hands-on experience across Manufacturing, Distribution, and Professional Service businesses, managing finance and operations functions.
Senior leadership and delivery experience: Former Operations Director and R&D Director responsible for shaping strategy, teams, and delivery.
Have Context to Understand everyone’s needs – from being a user of systems, doing first hand development, a trust advisor, giving me perspective from all angles, so I can align everyone.
Delivered hundreds of projects
170+ software implementations delivered across a wide range of industries, along with hundreds of bespoke development projects—always focused on solving real customer problems.
Expert at scoping and designing solutions, turning business needs into clearly defined, deliverable scopes and specifications that teams can confidently build.
Product management – from working directly with customers to build add-ons and customisations to fit where off-the-shelf systems don’t suit, to shaping strategy for commercial systems, including Warehouse Management, integration platforms, and Sage modules and enhancements.
AI and new-tech advocate and hands-on user, embracing tools to improve internal processes, support customers more efficiently and explore new ways of working.
Trust and Relationships first
Comfortable working with owners, CFOs, FDs, users and technical teams, keeping everyone aligned.
Long-term trusted advisor to leadership teams spanning decades, often supporting businesses through multiple phases of growth, restructuring and change.
Case Studies
Food Manufacturer & Distributor 13-year trusted advisor – implemented and evolved ERP across 8 UK sites; supported growth through acquisitions and delivered specialised planning, in both production and purchasing and EDI integration with major retailers.
Role: Trusted Advisor since company started (13 years) | Platform: Sage 200 ERP | Scale: Now operating across 8 UK sites
- ERP implementation & fit-to-process design: Implemented Sage 200 from day one and shaped the solution around how the business works, adding controls and capabilities that supported rapid growth.
- Specialist Sage enhancements: Led requirements discovery and solution design for tailored functionality, to bring control and efficiency across the business including:
- Material Requirements Planning (MRP) and rapid production planning.
- Reporting and insight to provide visibility to help decision-making
- Acquisition integration: Supported the company’s strategy of acquiring and turning around struggling food manufacturers by:
- Understanding each site’s requirements and current systems
- Migrating them onto the Sage platform
- Aligning teams to new processes and controls
- Acting as the first call on each new acquisition opportunity to ensure delivery support was in place
Trusted Advisor across IT: Provided business-first guidance built on long-term relationships across departments, ensuring technology decisions supported operational outcomes.
Professional Services Portfolio (25+ year relationships across multiple sectors) Sectors include: Property management, charities, fleet management, estate agents, security service providers
Accounting solution delivery & ongoing optimisation: Implemented and supported finance platforms, including service-focused requirements such as:
- Project costing
- Credit control and operational reporting
- Integration systems: Delivered integrations from operational platforms into accounts, including a key control pattern where finance teams validate data before posting (protecting data quality and compliance).
Bespoke systems: Designed and delivered bespoke solutions where requirements were specialised and off-the-shelf options were insufficient.
Leading Distributor of DIY / Builders Products (Supplying B&Q, Wickes)Led the move from a heavily reliant bespoke system to a modern core platform; captured requirements; delivered WMS and customisations to provide, efficiency and specific customer EDI requirements.
Role: Transition from bespoke to modern platform | Approach: Preserve differentiators, modernise core, and build targeted bespoke where needed, with agreement any addons will be built to be available for other customers for us as a reseller to resell across our customer base:
- Migration strategy: Replaced a heavily relied-on bespoke solution while retaining key features that kept staffing levels down and maintained competitive advantage.
- Warehouse Management solution (Sage 200): After engaging multiple Sage 200 WMS ISVs and finding no suitable match, designed and delivered a tailored WMS covering:
- Packing compliance & ASN requirements (e.g., B&Q)
- Consignment stock handling and EDI replenishment order processing
- Inbound shipments from China: supplier shipment visibility in transit, structured receiving, and scanner-based warehouse receipt
- Sage internal customisations: Improved efficiency for industry-specific transaction types, such as:
- Rapid sales order entry
- Buying group customer handling
- Payments and debit note processes
Delivery method: Ran structured discovery workshops, produced clear specifications, and worked with developers using Agile Sprint delivery with functional outcomes each sprint delivered to the customer.
Car & Caravan Accessories Distributor Enabled expansion into retail and e-commerce; delivered partner integrations, warehouse scanning, and carrier automation.
Role: Enable new revenue streams (retailers + eCommerce) without disrupting current trade revenue, and keeping headcount the same| Focus: Integration + warehouse execution + ROI delivery
- Channel expansion without staffing growth: Designed and delivered solutions to handle many more orders (smaller, higher-volume) while protecting operational efficiency.
- Retailer connections: Built integrations for multiple retailer models including:
- Virtualstock (dropshipping platform)
- Direct retailer systems (e.g., Halfords, Frasers)
- Automated flows for order receipt, tracking updates, inventory publishing, and business rules (e.g., safety stock and lead times)
- eCommerce connections: Progressed from single-channel integrations to a scalable approach by partnering with Helm for a single integration hub across multiple channels.
- Warehouse & carriage integration: Enhanced packing-bench controls to reduce errors and integrated with Scurri to:
- Select the most cost-effective carrier per shipment
- Create consignments, print labels, and capture tracking
- Feed tracking back into internal systems and onward to end customers via integration platforms
- Supported with hand scanners and tablets for scan-to-pack accuracy
Value delivered: Acted as the technical lead and Product Owner working with 3rd parties and our development team, designing end-to-end processes, and ensuring delivery aligned to measurable return on investment.